I have always been someone who is dedicated to learning new things, but a few years ago I realized that there was one subject I had never broached: technology. I had let the entire technology universe move forward without me on board, and I was really behind. I decided to start working hard to understand how to use computers, smart phones, and networks, so I enrolled in a local technology class. It was incredible to learn all of the names of the different devices as well as how to use them, and before I knew it, things were easier than ever before. Check out this blog for great information on technology.
Many workers are turning to their spare rooms, living room corners, and bedroom desks for office space away from the main office. This comes with some challenges, as it's usually not your company's responsibility to come to your home and fix every computer problem you have--especially if you're a freelancer! If you need help getting rid of viruses, refreshing your computer when it slows down, installing new programs, or solving any computer maintenance issues, here are a few things that remote Information Technology (IT) service professionals can do for you.
Remote Support Repairs Without An Actual Visit
If your computer is performing slower than usual, it may just need a cache cleanup and a few unused programs or tasks ended. There may be malware (malicious software) or obnoxious adware (advertisement software that pushes products and may slow down the system) that needs to be removed, or you might need a new version of Office installed to stay up to date with your job's work requirements.
All of these tasks require different kinds of techniques and levels of knowledge, but they're handled with the same two computer accessories in most cases: a keyboard and a mouse. Remote support simply replaces those devices and their cables with the internet.
When you enter a service level agreement (SLA) with remote IT service technicians, they can use a specific program to connect to your computer. This is discussed beforehand, and you can verify the technician who will be working on your system before getting started. The program sends signals to your computer, allowing technicians to use their keyboards and mice as if they're sitting at your computer.
The only thing that can't be done by remote technicians is physically unplugging cables or cards inside your computer. If a button needs to be pressed or hardware changed, an IT services firm moves to the next step: field technicians.
Field Support Technicians For Hands-On Work
If your system absolutely needs a technician on site, finding and sending a technician is a simple task.
Most IT service firms have either a network of local contractors who are already trained in their business processes or a system in place for finding and vetting new technicians in your area. The firm will be able to send you documentation about the contractor, including their name and a picture to make sure you're letting the right person in.
From there, the technician can either perform the job as needed or work with a remote technician if the issue is complex enough. If you're lucky enough to live near the IT firm, you can even ask for more controlled visits with local contact from in-house technicians.
Contact an IT services professional at a company like Distinct Systems Integrations to discuss different services available for your home support needs.Share